Please review the following basic rules concerning use of our website. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. Metier reserves the right to modify these Terms and Conditions at any time.
We value your business; please let us know if there is anything you would like to see on the site or anything we can do to make your experience better.
Metier supports the blogging/on-line communities. The design of this site and the images and styling depicted herein are the intellectual and creative property of Metier, 355 Sutter Street, San Francisco, CA, 94107. Images and styling from our website and blog may only be used or reposted if and only if credit is given to Metiersf.com.
Metier is a women's retail store with a carefully edited selection of clothing, accessories, shoes and jewelry from both new and established designers. We are offering these goods both online and in our retail location in San Francisco. We will do our best to represent up-to-date inventory numbers on the website. If for some reason the merchandise is not available at the time your order processes, we will notify you by email. Your card will not be charged until your order is filled. Please note that we try to accurately represent colors on our website. However, due to differences in computing hardware and software, the actual item color may vary slightly in appearance depending on the viewer's environment.
We are here to assist you with your purchase. Please contact us with any questions regarding specific details, gift orders, colors, sizing, fit, etc. We are available via email at info@metiersf.com or by phone at 415 989 5395.
Orders are shipped within two business days or less. All expedited orders placed before 2 p.m. PST, Monday through Friday, are processed and shipped that same day. Orders placed on Saturday and Sunday will be processed on the following Monday. Please call us at 415 989 5395 should you require other arrangements.
All items are inspected carefully for quality before leaving our store. Should you receive an item that is not acceptable, please contact online@metiersf.com immediately.
We accept Visa, MasterCard, American Express and PayPal.
For your security, orders can only be shipped to the cardholder's billing address or a corporate work address that we are able to verify independently. Your billing address must match your card's statement address and your name must be as it appears on the card. We also require accurate contact information. Inability to get approval for payment or verify addresses could cause delays in shipping.
Domestic (Continental U.S.) orders will ship UPS Ground from San Francisco and the shipping will be FREE.
Expedited domestic orders will be shipped UPS 3rd day, 2nd day or overnight with applied shipping rates.
A signature is required on all shipments over $500. All shipments will be insured for the value of the merchandise. Please see guidelines for expedited rates here.
| UPS Ground | Anywhere in the Continental US | Free |
| UPS 2nd Day Air | Anywhere in the US | $30 |
| UPS Overnight | Anywhere in the US | $40 |
| USPS International Priority Mail | $40 |
Buyer will receive a shipment confirmation email with tracking number once the package is ready to be shipped out.
Orders are shipped from San Francisco and residents of California will pay state sales tax of 8.5%.
International orders will be shipped USPS Priority Mail International. Arrival dates for international orders will be approximately 10 -14 days from the placement of the order. Duty will be charged depending on the country in which you reside. Metier is NOT responsible for the payment of these charges.
Please note a gift by checking the gift purchase box. We will enclose a gift receipt and elegantly gift-wrap your package free of charge unless otherwise specified.
Metier is not able to cancel an order once it has been placed.
For questions about orders placed, please email us at online@metiersf.com.
HOLIDAY RETURN POLICY
Metier will exchange any unworn, unwashed merchandise within the dates of December 28, 2012-January 10, 2013. You will need to provide the original customer name in order to process your return. Merchandise received past the 14-day window will NOT be accepted for exchange without approval.
Please email online@metiersf.com for a Return Authorization Form (we are not responsible for any return shipping fees) . Walk-ins are also accepted.
We have the right to deny a exchange if the merchandise returned does not
meet our return policy requirements, in which case the items may be
returned to the client.
Metier will exchange or refund any full price, unworn, unwashed merchandise within 20 days of the date your order was placed. The date will be on the top of your enclosed invoice and the goods must be received back at Metier within those 20 days. Merchandise received past the 20-day window will NOT be accepted for refund or exchange.
Returned items should be in their original packaging or box. The following items are not returnable: lingerie; swimwear; hosiery; and all special orders.
Please email online@metiersf.com for a Return Authorization form. Please fill in the reason for the return on the form. We are not responsible for any return shipping costs.
Please pack the items you are returning carefully so that they are not damaged during the return shipping process, and insure the package for the value of the merchandise. Please enclose a copy of your receipt.
Shipping charges are not refundable.
All refunds are made to the original form of payment. It may take up to 15 days to reflect the credit on your statement depending on your credit card and/or bank.
We have the right to deny a refund if the merchandise returned does not meet our return policy requirements, in which case the items may be returned to the client.
If you received an item as a gift, you may return it for store credit or exchange. We will create a Metier account for you and the amount of the gift return will automatically be subtracted from your next purchase.
If you were shipped incorrect merchandise, please notify us at online@metiersf.com within 3 days of receiving the goods. Metier will pay for return shipping and provide you with an electronic return label by email and either ship you the correct item or refund your money.
If you would like to be notified of seasonal sale dates, and/or additional special price reduction opportunities (Subscribe link here)
Metier will be happy to adjust a full price item for the sale price if purchased within 5 days of the commencement of the sale. Adjustments must be claimed within 5 days of the sale's start date. A store credit will be issued for the adjustment and applied to your Metier account.
We do not make price adjustments on items originally purchased on sale, nor do we make adjustments on temporary markdowns.
We will exchange sale merchandise for another item of the same or higher value within 10 days of purchase. A difference will be charged if the new purchase is of higher value.
Any information on this site will be kept strictly confidential and no personal information will be sold or distributed.
Thank you for visiting our website. We hope to see you again soon!
Metier carries a wide range of brands including many international brands. At the end of these Terms and Conditions you will find a brief conversion chart to assist in picking the correct size. We have also noted on each item description the fit and the model's measurements in order to assist you in determining your size in a particular item. Also, please see the size conversion chart.
Women's Clothing Size Chart
| XXS | XS/P | S | M | L | XL | |
| US | 0 | 2 | 4 | 6 | 8 | 10/12 |
| FRANCE | 34 | 36 | 38 | 40 | 42 | 44 |
| ITALY | 36/00 | 38/0 | 40/1 | 42/11 | 44/111 |
| XS/P | S | M | L | |
| US | 0 | 1 | 2 | 3 |
| FRANCE | 0 | 1 | 2 | 3 |
| ITALY | 1 | 11 | 111 |
| US | 23" | 24" | 25" | 26" | 27" | 28" | 29" | 30" | 31" | 32" |
| UK | 23" | 24" | 25" | 26" | 27" | 28" | 29" | 30" | 31" | 32" |
| US | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
| European | 35 | 36 | 37 | 38 | 39 | 40 | 41 |